the craziness of mother's day lead to another first; our first forgotten order! i felt crushed when i received the message from a client whose mother did not receive her mother's day cupcakes. she had placed her order so early it accidentally got filed with those that had been delivered during the week before. i expressed my sincerest apologies, refunded the client, and offered to deliver her cupcakes the following day. luckily she was very understanding and graciously accepted both my apologies and solution. now time to figure out a more efficient filing system to ensure this never happens again!